News / Events

February 22, 2010-- Emergency Radio Service Receives Motorola "Pinnacle of Customer Excellence" Award.

The Motorola "Pinnacle of Customer Excellence" Award recognizes the top channel partner each year that best exemplifies outstanding customer service. Emergency Radio Service, Inc. (ERS) is the 2009 recipient of this prestigious award. Based exclusively on superior customer service, the award is given annually to one channel partner in the United States that commits time, effort and resources in the pursuit of outstanding customer satisfaction. Channel Partners are judged on specific areas of discipline including; Customer Care Processes, Customer Retention Strategies, Ease of Doing Business, Understanding Customer Needs, Exceeding Customer Expectations, and a Commitment to being Responsive to Customer Needs. It is the premier award given by Motorola to its’ two-way channel partner network. The award will be presented to Brian Hull, Owner/General Manager of ERS in March at the Motorola Channel Partner Expo in Las Vegas, Nevada.

"Out of the Customer Excellence program came our ‘Customer Focused, Quality Driven’ initiative. Through this initiative we first looked at ourselves in the mirror," said Hull. "We tore into every policy and procedure we had to make sure we were doing things right. We found that we were doing some things ok, but we needed to make some changes to do things great. This has been a real positive step to improving our Customer Relationships and we will continue to raise the bar on ourselves," said Hull. "Without our Customers, we would not be in business."

This is the second time Motorola has awarded the "Pinnacle of Customer Excellence" to ERS and the eighth time overall that ERS has earned "Pinnacle Club" status for outstanding performance since 1996.

Evansville, Indiana—January 12, 2010—Emergency Radio Service, Inc. acquires Tri-State Communications —

Emergency Radio Service, Inc. (ERS), of Ligonier, Indiana announced today the acquisition of TSC, Inc., dba Tri-State Communications, of Evansville, Indiana. Tri-State Communications has been an Authorized Motorola Dealer since 1957, and serving the Southwest Indiana region.

"We are very happy to have Tri-State Communications as a part of the ERS family and look forward to the opportunity to work with their team and their many years of experience in the territory." says Brian Hull VP/GM of ERS, "We are eager to put our combined knowledge and resources to work in Southern Indiana and build on what we have accomplished over the past 62 years."

ERS has a wide offering of wireless solutions and a dedication to emerging technologies. ERS provides the full line of Motorola two-way radios, wireless networking systems, wireless video surveillance, and emergency communications solutions. ERS has expertise in technologies such as Mesh, point-to-point and point-to-multipoint broadband, and leads the way in indoor WLAN, WWAN, VoWLAN and mobile computing solutions. ERS is an Authorized Motorola Two-Way Radio Dealer, Motorola Manufacturer Representative, Premier Service Partner, and a Motorola Authorized Channel Partner for Wireless Broadband and Enterprise Mobility.

TSC, Inc has been in business for over 50 years providing high quality two-way radio communications systems to the Government, Public Safety, Commercial and Enterprise customers with offices located in Evansville and Huntingburg, Indiana.

Emergency Radio Service, Inc has been a family owned business since 1948 with a dedicated staff of over 130 members in offices and Service Centers located in Elkhart, Evansville, Fort Wayne, Indianapolis, Kokomo, Ligonier, Muncie and South Bend, Indiana. ERS has developed their business with the promise to provide Exceptional Customer Service, earn Customer Loyalty, conduct business in an Honest and Ethical manner with Knowledgeable Employees to provide High Quality Products and Outstanding Field Service at Fair Competitive Prices

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New MC75 Enterprise Digital Assistant Your workers will enjoy having all the features they need right at their fingertips in one device designed to endure all-day, everyday use outside the enterprise - including push-to-talk, integrated GPS with superior sensitivity and tracking capabilities, 1D and 2D bar code scanning, a high resolution 2 megapixel autofocus color camera, 802.11a/b/g wireless LAN (WLAN), Bluetooth and IrDA connectivity. Learm more about the MC75

Motorola CP185™

Ideal for educational institutions, retail and hospitality businesses, service and manufacturing industries and many other demanding, professional applications, the Motorola CP185™ brings you a robust two-way radio solution. The CP185 has an extensive feature set including built-in voice scrambling for increased privacy, VOX capability for hands-free communication, 5 programmable buttons and X-Pand™ Technology to provide crisp, clear and strong audio quality even in noisy environments. Combined with the compact, lightweight design of the CP185, you get just what it takes to enhance communication while increasing productivity.

Features Compact, Lightweight Design Makes it easy to handle and use Built-In Simple Voice Scrambling Increase the privacy of your conversations VOX Capable Enables hands-free communication so you can focus on the job at hand Programmable Buttons 5 programmable buttons enables easy, one-touch access to up to 10 user-selected Multi-Channel Capability 16 channels to support communication among all of your employees X-Pand™ Technology Provides crisp, clear and strong audio quality even in noisy environments Adjustable Power Levels Adjustable high and low power levels (5 watt: VHF; 4 watt: UHF) help extend battery life Repeater Capability For use when increased coverage is required Talkaround Capability Enables communication even when a repeater is not being used Tighter Specifications -70 dB adjacent channel selectivity provides enhanced rejection of interference from strong signals on adjacent channels so you can get your message through clearly Military Standards Meets Military 810 C, D, E and F standards to stand up to the most demanding conditions

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Indoor/ Outdoor WLAN connects students and teachers to each other

"By empowering teachers and students with wireless technology and access to the Internet, Goliad ISD is enhancing the learning process in schools and improving the teachers' productivity

Goliad Case Study (pdf)

As of Feburary 2008 ERS Wireless Communications is now a Certified Service Center.

The Certified Service Center (CSC) program is designed as a tool to help consumers find quality service centers, to help electronics and appliance manufacturers select service centers for in-warranty repairs, and to provide a standard for professional service firms that desire to offer outstanding customer service.

Find Out About the Certified Service Center.